Terms and Conditions

Welcome to Glowthiq, accessible at https://glowthiq.store/. By using our website, purchasing products, or interacting with any part of our store, you agree to comply with the following Terms and Conditions. These terms govern all use of our services, including browsing products, placing orders, creating accounts, and communication with our customer support team. If you do not accept any of these terms, please refrain from using our website. Glowthiq reserves the right to update or modify these Terms and Conditions at any time, and continued use of the website signifies acceptance of those changes.

2. Use of Website and Account Responsibilities

By accessing Glowthiq, you confirm that the information you provide during checkout or account creation is accurate and complete. You agree not to use our site for unlawful purposes, attempt unauthorized access, or interfere with the website’s functionality. Users are responsible for maintaining the confidentiality of their account credentials and restricting access to their device. Glowthiq is not liable for any loss or damage arising from failure to secure account information. We reserve the right to terminate accounts or restrict access if misuse, policy violations, or fraudulent activities are detected.

3. Orders, Pricing, and Payments

Glowthiq strives to display product information, pricing, and availability as accurately as possible. However, errors may occur, and we reserve the right to correct any inaccuracies without prior notice. All orders are subject to acceptance and availability. By placing an order, you agree to provide valid payment details and authorize Glowthiq to charge the total amount. We may cancel or refuse orders due to pricing errors, stock limitations, or suspected fraudulent activity. In such cases, customers will be notified via email at info@glowthiq.store with appropriate resolution options.

4. Shipping, Returns, and Warranty

Glowthiq ships products based on the selected delivery method at checkout. Estimated delivery times may vary depending on location and logistics conditions. Customers are responsible for providing accurate shipping information; incorrect addresses may lead to delays or additional charges. Our return policy covers defective or damaged items reported within the applicable period stated on our Returns page. Items must be unused and in their original packaging. Glowthiq does not offer warranty beyond manufacturer-provided guarantees unless otherwise stated.

5. Limitation of Liability and Contact Information

Glowthiq is not liable for any indirect, incidental, or consequential damages arising from website use, product installation, or misuse of lighting products purchased from our store. All products must be installed and used according to safety guidelines. While we aim to maintain uninterrupted website access, we do not guarantee error-free or continuous service. For questions or concerns regarding these Terms and Conditions, customers may contact our support team at info@glowthiq.store, and we will respond promptly.