At Glowthiq, we are committed to delivering premium-quality fancy lights and an exceptional shopping experience. Our Refund and Returns Policy is designed to ensure clarity, fairness, and smooth support for our customers. This policy outlines the terms under which returns, exchanges, and refunds are accepted. By placing an order on glowthiq.store, you agree to the guidelines listed below. If you need assistance at any stage, our support team is available at info@glowthiq.store.

Eligibility for Returns

Customers may request a return within 7 days of receiving their product, provided the item is unused, undamaged, and in its original packaging. All returned items must include the product accessories, manuals, and protective material exactly as delivered. Products that show signs of installation, alteration, custom wiring, or physical damage are not eligible for return. Any item purchased during promotional sales or marked as non-returnable will not qualify for a refund. Glowthiq reserves the right to inspect the returned product before approving the request.

Return Process

To request a return, customers must contact our support team at info@glowthiq.store with their order number, product details, and clear images or videos of the item. After reviewing the request, our team will provide return instructions and the authorized return address. Customers are responsible for shipping the product back safely and securely, ensuring it is protected during transit. We recommend using a trackable courier service. Once the product is received and inspected, we will notify the customer regarding approval or rejection of the return based on policy compliance.

Refunds and Exchanges

If a return is approved, the refund will be processed to the original payment method within 7–10 business days. Shipping charges, processing fees, and cash-on-delivery service fees (if applicable) are non-refundable. In cases where a product arrives defective or damaged, Glowthiq will offer either a replacement or store credit, depending on customer preference and stock availability. Exchanges are only available for the same model or an item of equal value. Refunds may be refused if the returned item does not meet inspection standards.

Damaged, Incorrect, or Missing Items

If a customer receives a damaged, incorrect, or incomplete order, they must notify us within 48 hours of delivery by emailing info@glowthiq.store with clear pictures or videos of the issue. Claims submitted after this time may not be eligible for resolution. Glowthiq will take full responsibility for verified cases and arrange a replacement or appropriate solution. We prioritize resolving such concerns quickly to ensure customer satisfaction and uphold our service standards.